How to keep your account safe.

Question: What steps can I take to keep my GoFree account secure?

Answer: Ensuring the security of your GoFree account is crucial. Here are some essential tips to help you protect your account:

Enable Two-Factor Authentication (2FA):




• Activate two-factor authentication for an added layer of security. This requires a second form of verification, such as a code sent to your phone, in addition to your password.

Use a Strong, Unique Password:

• Create a strong password that includes a mix of letters, numbers, and special characters. Avoid using easily guessable information like your name or birthdate.
• Change your password regularly and do not reuse passwords from other accounts.

Keep Your App Updated:

• Ensure that you are using the latest version of the GoFree app. Updates often include security enhancements and bug fixes.

Monitor Your Account Activity:

• Regularly check your transaction history and account activity for any unauthorized or suspicious transactions. Report any discrepancies immediately.

Secure Your Device:

• Use a strong passcode, fingerprint, or facial recognition to lock your device. This prevents unauthorized access if your phone is lost or stolen.

Be Wary of Phishing Attempts:

• Be cautious of emails, messages, or calls requesting your personal information or login details. GoFree will never ask for your password or PIN via email or text.
• Verify the authenticity of any communication by contacting GoFree support directly through the app or official website.

Avoid Using Public Wi-Fi:

• When accessing your GoFree account, avoid using public Wi-Fi networks which can be less secure. Use a trusted, private network whenever possible.

Log Out After Use:

• Always log out of your GoFree account when you’re done using it, especially on shared or public devices.

Set Up Account Alerts:

• Enable notifications for your account activity. This helps you stay informed about any transactions or changes to your account.

Keep Your Personal Information Private:

• Do not share your account details, PIN, or password with anyone. Keep your personal information confidential.

By following these steps, you can significantly enhance the security of your GoFree account and protect your financial information. Stay vigilant and proactive to enjoy a safe and secure experience with us.